Event Organizer Support
Articles and how-to's for MSR Event Organizer admins
Developers
Marketing
Tips & Tricks
Video Tutorials
- BMW CCA Club Racing Regional Email Blast
- How to reuse a template or view recent emails
- How to add email addresses to your email blast
- MSR Announcement Email
- How do I send an email from reports?
- How to send an email confirmation to an attendee
- Email Open Rates HTML vs Plain Text
- How to Update Email Notifications (on Join, on Reg, on Payment)
- How do I connect MotorsportReg to my mailing list?
- How to send an email to your attendees
Event Settings / Basic Settings
- Where do I find the link to my event?
- SCCA Majors Number Pools - Preventing Duplicates with Mapped Groups
- Text & Copy | How to update advertisement, event terms and confirmation email
- Returning Event Organizers Guide
- How do you create a gift certificate?
- What is a Co-Driver Picker? (Short Description)
- MSR Glossary
- All you ever wanted to know about setting up a permanent number pool.
- Packages and Inventory
- How to reopen a postponed or cancelled event
- Error messages and system notifications
- How to test registration prior to opening an event
- How to clone an event
- How to setup reserved garage rentals
- How to have 2 MSR windows open
- The track information is wrong, how do I correct it?
- Electric Vehicle document uploads
- How to get to your Chapter's BMW CCA Club Racing events
- Deleting/Restoring a Group or Class
- My cloned event has last year´s attendees
- Flagtronics Integration
- How do I suspend my event?
- How to post calendar events
- Managing Inventory
- How to turn off number reservations to a number pool
- How to set or update pricing for an event
- How to update permalink (venue or name does not match)
- How to process online check-in
- How to use Vehicle Questions
- Difference between Groups and Branches
- How to manually reserve a permanent number for an attendee
- How to setup volunteer registration
- How to delete an event
- How to use Iframe to embed an MSR event on your website
- How to cancel your event
- MSR Event Flowchart - Terms
- Why doesn't my event show up on the calendar?
- Saved Views
- What are Event Questions
- How to preview a registration with late fees, date filters or by member type
- How to create & use a permanent number pool
- Form Layout
- How to Add or Update Classes and Groups
- What is an Event Segment?
- How to upload an image, logo or document
- Update Event Organizer Contact Name and/or Email
- How to set a release date on numbers
- Results - How is my driving?
- Add or Update Venue
- What is a Calendar Event?
- How do I embed MSR events on our website?
- How to open an event for registration
- How do I change the image that appears on Facebook?
Manage Registrations
- How do I add entry information (class/group/number) to an existing registration?
- Registration status, what do they mean?
- How does waitlisting work?
- Attendee Types
- How to merge duplicate accounts
- Assign Instructors in Batch
- How to manually register someone
- How to add a fee to a registration
- Why doesn't the information show up on the Entry List?
- How to copy/move an attendee from one event to another
- How does the co-driver picker work? (Long Doc)
- Remove / Disable the Entry List
- How to locate an attendee's MotorsportReg account
- Why can't I see groups, classes or numbers on the Entry List?
- How to approve registrations before processing payment
- What happens if I blacklist an attendee?
- Managing Accounts/Teams (Parent/Child Accounts)
- How to redeem a discount code for an attendee
- How to Update an Attendee's registration
- Admit a waitlisted attendee
- Post Registration Editing
- Instructor Assignments
- How to Auto-Assign numbers
- How to delete a registration
- Self-Service Memberships and Licenses
- How do I make the list of attendees visible?
- How does an attendee view their membership expiration date?
- How to create discount codes
- How to change an attendee´s registration status
- How to make batch updates to attendees (class,group,number)
- At the track registration
- Why was a wait list entry was charged
Membership / Licensing
- How do I set validation rules to check for SCCA license types?
- SCCA weekend memberships & electronic remittal
- How Membership Validation Works
- How to manage a membership event
- How to Update Membership Status
- How to upload a membership file
- BMW Club Racing License Lookup
- Edit Credentials
- What is a member status
- How to issue a membership or license using the new features
- Hagerty MotorsportReg Organizer Support
- How to print membership cards on a paper printer
- Membership/Licensing Credentail FAQs
- How to manage account relationships
- How to update Membership information
- Where do I find my SCCA web service token?
- How do I turn membership verification on?
- How to fix missing validation rule targets
New Form Builder
- NEW FB - Why can't I see the information I want to collect in the Entry Product?
- New FB - How do I collect entry information?
- Why are attendees missing from reports or the public entry list?
- New FB - New Form Builder FAQ's
- New FB - Validation Rules
- NEW FB - Why can't I see the information I want to collect in the entry product?
- New FB - How do I sell credentials on my form?
- NEW FB - How do I limit entries by group
- New FB - How do I update a collection?
- NEW FB - How do I add a new component to my event? (segment)
- New FB - What is an entry product and do I need one?
- New FB - How to create a validation rule (enforce membership)
- New FB - Symbols key
- New FB - How to set a limit or cap registration
- New FB - How do I switch to the classic form builder?
- New FB - How to set or update pricing for an event
- New FB - Where do I find the co-driver picker? (team picker)
- New FB - How do I force an attendee to choose one option?
- NEW FB - How do I create an overall max count of entries?
- New FB - How do I force an attendee to choose multiple options?
- NEW FB - How to add an entry product (item for sale)
- New FB - How do I create a text block?
- NEW FB How to enforce a late fee or early bird discount
- NEW FB - New: Easy access to Segments and Inventory
- New FB - How to create and update a segment
- New FB - How to delete a segment
- New FB - Collections: What are they?
- New FB -Lock Dates - How to prevent edits to specific packages and questions?
- NEW FB - Do I still need to create/use a segment?
Organizer Profile / Navigation Bar
- What are the Event Organizer Permissions?
- How to update youtube video for Track/Venue
- How to sign in as an administrator/event organizer
- How to update your organization´s contact info
- What are class modifiers
- Updating your EIN, Address & Stripe Verification
- Member Types - What are they and How do I use them
- How can I receive an email summary of our deposits?
- How to export a number pool
- Public Number Pools
- How to give someone admin access to your account
- How to access the API
- How to receive admin access to your account
- What is a Profile Question?
- How do I switch back to the old navigation?
Payments
- What happens when an attendee cancels?
- How to charge an Event Deposit
- How do I make payment optional?
- How to give an attendee a credit on their account
- How to Process Payment after updating a registration
- How to issue credits in bulk
- How to view outstanding credits
- How to send your treasurer deposit notifications
- How to Create An Admin Package
- What is deferred payment processing?
- Why are you sending emails to my attendees for payment?
- How do I enable/disable American Express payments?
- Booking Fee FAQ
- How to process a check payment
- How to apply a credit to an existing registration.
- How do I view the failed payments for an event?
- How do I refund an attendee?
- How do I process deferred payments?
- How to recreate the "You've Got Money!" report
- How to put a future credit on an attendee's account
- How do I stop the collection emails from going out?
- When will I receive my first deposit?
- How do I update our banking or business information?
Premium Features
- What are the premium plan features?
- How to Print Membership or License Hard Cards
- How do I send text messages?
- How season registration works
- Student/Instructor Log Book
- Surveys and Elections
- Instructors needed email list
- Last Minute Track Specials email blast
- Workers / volunteers wanted email list
- How do you create a gift certificate?
- Virtual Gift Cards
Registration Form
- How to require Date of Birth
- How do I sell credentials on my form?
- How do I limit entries by group
- Why can't I see the information I want to collect in the entry product?
- How to use the Text Block as a 1-line divider
- Registrations show items that were not purchased
- How to enforce a late fee or early bird discount
- How to delete a segment
- How to create a validation rule (enforce membership)
- How to Add a Text Block
- How to create and update a segment
- How do I create an overall max count of entries?
- What are the benefits of the new form builder?
- How to set a link to open in a new window?
- How to update entry product information collected (formerly assigner)
- Prep Shop Registration
- How do I enforce Class/PAX combinations?
- Lock Dates - How to prevent edits to specific packages and questions?
- How to set a limit or cap registration
- What are the changes to the parts bin?
Reports
- How to get the fields you need on a report
- What reports do you have to export data to MyLaps Orbits?
- Why does my dashboard show more entries than my reports or public attendees list?
- MyLaps Orbits Integration Guide
- How to include discount codes on a report
- Live Query - How to pull a report on one item
- Do you integrate with AXti.me?
- What kind of reporting do you have?
- How to filter and sort the data in your report
- How to use the timing & scoring changelog
- How do I get guest names on reports and the public entry list?
- What reports do you have to export data for Autocross?
- How to get the event questions to print on my report
- How to get a financial report for my event
- How to see what your attendees paid for
- Adding MotorsportReg.com as a Trusted Site - Excel won't open
- Why does my member report show more attendees than my event?
- Cross-Event Profit & Loss Report
SpeedWaiver
- SpeedWaiver - Enable or Disable per Event
- SpeedWaiver Overview (video)
- SpeedWaiver for Stoneridge, Instructions
- SpeedWaiver Instructions (French translation)
- How long are SpeedWaivers stored?
- Where do I find my SpeedWaiver Event Link & QR Code?
- SpeedWaiver Best Practice Tips
- SpeedWaiver Guests vs Participants
- How Minor SpeedWaivers Work
- SpeedWaiver - An Overview
- Speedwaiver Annual Waivers
- Where do I find SpeedWaiver event waivers?