There are a few different reason your dashboard may be showing more entries than your reports or public attendee list. Below are links to each troubleshooting topic related to this issue.
Causes for mismatched dashboard counts
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An extra inventory item is checked in a package
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Attendee(s) have an extra package in their registration
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Admin adjustments to a registration
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Incorrectly nested assigners (attendees appear twice in reports or attendee list)
Check for incorrect inventory mapping
- Pull the event revenue, packages & inventory report
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Review your entries to find the package that doesn't match the correct inventory items.
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Settings → Registration Form → Select the package that was incorrectly mapped from the Parts Bin
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Uncheck incorrect inventory item → Save
Video Tutorial
Attendees with too many packages in their registration
- Pull the event revenue, packages & inventory report
- Review your entries to find attendees with too many packages in their registration
- Open attendee's registration → Remove the extra package
If an attendee has an additional package in their account, it's usually caused by an manual adjustment to a registration or if there is a package defaulting on the registration form. Review your reg form under settings to ensure there are no unintended defaulting packages.
Admin adjustments to a registration
Manual adjustments to a registration can cause package and assignment details to become mismatched.
To locate & resolve this issue:
- Create a new attendee's + assignments report → Include order totals (under edit tab of report)
- Compare the group or class column to the packages to find the any don't match
Tables can't be imported directly. Please insert an image of your table which can be found here.
- Correct the assignment/package combination for attendees
You'll need to open and update each registration that you found was off in your reports.
