To remove the balance due from appearing on Attendee's accounts:
Create an Admin Package:
Locate the event from the Home or Events button located in your organization's black vertical navigation bar on the left side of your screen (using "new" nav). From form builder:
- Parts Bin → plus sign, Add New → Package
- Name it Admin Adjustment → Set the price to -1, set the max purchase limit to the highest amount you would want to credit (ie - 1000).
- Create an Inventory Item: Add Item → Click New Item which changes it to an editable field → Label it Admin Adjustment → Hit Enter to save text → Save
Do not move this item into the form - it stays in the Parts Bin column. This is so that it is only accessible to the Admin
Remove a Balance Due from displaying on Attendee's account:
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Registrations Tab → Click Attendee's Name → Scroll to Packages and Payments → Edit or Add Packages :
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Select the Admin Adjustment Package → Enter Dollar amount → Click Save Packages
This will display as Balance Due : $0.00 and the attendee will no longer show it on their Account:
This is a better format than removing the packages, since the registration information will still be available for record keeping of what was originally ordered.
This is a better format than removing the packages, since the registration information will still be available for record keeping of what was originally ordered.