Search results for Attendee

120 articles found

  • How to manually register someone

    On the Registration side of the event → Add new attendee link ("+" on right-hand side) Start typing in the attendee's name or email address in the search box → Select their name from the drop-down

  • How do I refund an attendee?

    Online refunds back to the original form of payment are easy and free!  In the Payment section of the attendee's registration: Click the Refund button to the bottom right Enter the amount you want to

  • How do I get guest names on reports and the public attendee list?

    An attendee's name is pulled from their profile record, and so that requires each person to register in order for their name to show up on reports and the public attendee list. NOTE: If you use event

  • How to create and update a segment

    Event → Settings → Segments → Add new Segment Optionally enter a number configuration, and specify the classes, class modifiers (PAX), and groups and Save. To update a segment, simply open an

  • How to Update Email Notifications (on Join, on Reg, on Payment)

    Club Profile  →  Account Options  Add email to desired notifications  Update Options.

  • Why are attendees missing from reports or the public attendee list

    If you have attendees missing from your public attendee list or reports, the most common culprit is that they do not have a segment assigned to them. This can be resolved in a 3 step process. Check

  • Admit a waitlisted attendee

    Event → Registration→Waitlist Select the attendee(s) you'd like to move off of the waitlist by checking the box in front of their name Choose Attendee Status→ Confirmed→ Update  This will switch the a

  • Remove / Disable the Public Attendees List

    You can disable the the public Attendee List and have nothing visible to anyone. Uncheck all of the registration statuses at the top of the page Optionally add a status message to avoid confusion Save

  • What happens when an attendee cancels?

    When someone cancels online, the system changes their registration status, puts a note in their registration (in the General Reg section) and sends an email to you. It does NOT refund them. We leave

  • What happens if I blacklist an attendee?

    If an attendee is blacklisted with your organization they will no longer be able to register for your events. If they try to register, they will get the notice below: Blacklisting will only blacklist

  • How does an attendee view their membership expiration date?

    Drivers, riders and attendees can view their membership expiration date under:  My Account → Edit My Information →  Club Memberships  Find Club →  Edit  The expiration date will appear next to their m

  • How to send an email confirmation to an attendee

    While you are in the attendee's registration Click on the registration status icon below the attendee's name  Check the box to re-send receipt Click the update button. If you have manually registered

  • How to redeem a discount code for an attendee

    Open the registration → click link for 'credit card' under Monies due Enter discount code at the top of the payment screen Scroll to the bottom & click 'Skip Payment' to process just the discount code

  • How to manually reserve a permanent number for an attendee

    Settings → Permanent Numbers  Assign Numbers  Search for the attendee, click on their name once it appears →  Enter their number →  Add 

  • How to copy an attendee from one event to another

    Open the attendee's registration → gear icon (next to name) → copy Select reg options to copy → Continue → Confirm Reg Options → Finish Copying  Note that this does  not move payments. It only moves t

  • Why doesn't the information show up on the Attendee List?

    To make the list visible or update the information that is displayed: Event → Settings → Attendee List uncheck "Restrict Visibility to registered attendees only and hide from public?"  check/uncheck t

  • How to give an attendee a credit on their account

    While you are in an attendee's account, you can give them a payment credit that can be applied to future events: 1. Scroll down until you see these 3 tabs on the left-hand side 2. Click on Payment Cre

  • Why can't I see groups, classes or numbers on the Attendee List?

    You can only display the information you are collecting. Here are a few things to check:  You have checked those things you want to display in the Attendee List. Your assigner is collecting the inform

  • New FB - How do I force an attendee to choose one option?

    There are a few different ways to force an attendee to choose one option: Option 1: Collections (Pick one) Option 2: Validation Rules Collections → Edit → Rules → Custom Rules → Add Option 3:

  • New FB - How do I force an attendee to choose multiple options?

    There are a few different ways to force an attendee to choose more than one option: Option 1: Collections (pick many) Option 2: Questions (short and long text options only)

  • NEW FB - Why can't I see groups, classes or numbers on the Attendee List?

    You can only display the information you are collecting. Here are a few things to check: Check the Attendee List first and make sure you have checked those things you want to display. Next, check

  • How to Update an Attendee's registration

    While you are in the attendee's registration Packages & Payments → Edit or Add Packages  Make the changes Save Packages

  • How to locate an attendee's MotorsportReg account

    New Navigation When a participant has an existing account but you can't see it, you can " promote" these accounts to your organization's database. Go to People (in the left

  • Why do my attendees appear twice in my reports or public attendees list

    This is typically caused by a misplaced assigner on the form. This issue is resolved in two steps: Locate the misplaced assigner & update the reg form Remove the duplicated assignment from the attende

  • How to change an attendee´s registration status

     Select the Event → Registrations Click on the attendee's name to open up their registration Click on the registration status below the attendee's name Select the status from the drop-down list then c

  • How do attendees access club questions?

    Club questions are presented to returning users that haven't logged in within the past 90 days when they register for their next event. If a user returns in the meantime, they can find the club questi

  • How to put a future credit on an attendee's account

    Instead of a refund, you can give an attendee an in-system payment credit to be used exclusively for future events with your organization. Valid credits will be automatically applied at the time of re

  • My cloned event has last year´s attendees

    The registrations/attendee list is not something that is copied over when you clone an event. Since you are seeing attendees listed, it is likely that just the dates of the existing event were changed

  • How to sign in as an administrator/event organizer

    Your login credentials (username & password) are the same whether you are logging in as administrator or an attendee, the only difference is where you log in.  Use the  Organizer link In the upper rig

  • How to see what your attendees paid for

    The Ordered Inventory report in the Attendee section of reports will give you a rundown of who purchased what: Event → Registrations →Reports →Attendee section →Ordered Inventory

  • How do I make the list of attendees visible?

    go to the Event → Settings → Attendee List uncheck the box in from of "Restrict Visibility ... " Save

  • How to send an email to your attendees

    Event → Registrations → Email Blaster Change any of the filtering options and click Compose Message Enter the Subject and your email content Send Message Now. Note: Only staff and eventmasters with bo

  • How to make batch updates to attendees (class,group,number)

    Registrations →  Assignments link Filter at the top (optional)  Use the drop down next to each attendee to update the desired field (group, class, number etc) 

  • New FB - How do I make the list of attendees visible?

    The public Attendee List is customizable and by default will show the attendees name and vehicle information to registered attendees. To share this information with the public Event Settings →

  • Why are you sending emails to my attendees for payment?

    When payments fail, we follow up on your behalf to automatically resolve the outstanding balances which is a process known as "dunning". Here´s how it works -- anytime an account on file is declined,

  • How does the co-driver picker work? (Long Doc)

    Co-Driver Pickers are a Premium Plan feature that allow participants to share vehicles and form teams. Placing a Co-Driver Picker on your registration form will allow one attendee to pick another to i

  • Why does my member report show more attendees than my event?

    There are two different classifications of the people in your organization:  your member database (people subscribed to your organization) and attendees that have registered for your events. A person

  • New FB - Collections: What are they?

    Collections (formerly known as groups and branches) allow you to offer the attendee options to pick "one of" or "many" of something you're offering. Select Parts Bin in the form layout Add new part →

  • How to issue credits in bulk

    First, put all registrations in a canceled status:  Event → Registrations → Attendees Check the box to the left of the Choose Attendee Status box to select all of the registrations Select Cancelled fr

  • At the track registration

    As long as you have an internet connection, you can process registrations at the track. You have 2 options: You can provide computers/tablets/phones to allow attendees to register themselves. You can

  • Why does my dashboard show more entries than my reports or public attendees list?

    There are a few different reason your dashboard may be showing more entries than your reports or public attendee list. Below are links to each troubleshooting topic related to this issue. Causes for m

  • Error messages and system notifications

    This doc will cover a few of the error messages you may encounter as you make adjustments to your events. These notifications help prevent mistakes and are typically a quick fix to resolve. Common Err

  • How to manage a membership event

    This is the workflow for manual membership processing:  The attendee registers for your membership event to purchase/renew their membership and this triggers an email to the registrar. The registrar r

  • How do I stop the collection emails from going out?

    Charges that fail to go through are put in a dunning queue that is shown on the top of the Payments screen. You can remove an attendee from receiving the dunning emails:  Event → Registrations → Payme

  • How does waitlisting work?

    Waitlist works by allowing attendees to register for an event, once a specific item has sold out. Once the item has sold out (if that item is set to allow waitlisting) a waitlist is started and the at

  • Packages and Inventory

    Perhaps the most key component of a registration, Packages and Inventory are the things you sell and how much you charge Features We have a two-tier system of packages and inventory which separate the

  • Returning Organizer Refresher w/video (7 min)

    Returning Event Masters This video gives you an overview of the settings you need to review and highlights the areas you may need to update when creating your new events. It will walk you through the

  • What are the changes to the parts bin?

    The parts bin may look different but it maintains all of the same functionality as the classic form builder. The main difference to the parts bin is that it is accessed by clicking Parts Bin instead

  • NEW FB - Why can't I see the information I want to collect in the Entry Product?

    NOTE: Classes, Groups, etc. have to be set up in your organization's settings and then selected in an event segment before you can choose it as part of an entry package. Classic Form Builder Make

  • What are Event Questions

    Event questions collect arbitrary data from the user during registration. Anything that our system does not collect by default may be collected with one or more event questions. This data will be