How do I refund an attendee?
Online refunds back to the original form of payment are easy and free!
In the Payment section of the attendee's registration:
- Click the Refund button to the bottom right
- Enter the amount you want to refund (subtract out any fees you are charging).
- Confirm the refund.
This will initiate the refund. The time for the credit to show up on the attendee´s bank account will vary depending upon the policy of their specific bank, but the refund itself should be placed on their account the next day.
There are no fees to process refunds on MSR. All funds are returned to the attendee and the service fee is reversed to ensure everyone is whole again.