How to Create An Admin Package

To remove the balance due from appearing on Attendee's accounts:

Locate the event from the Dashboard or Events →  Settings → Registration Form Tab

1. Parts Bin →  plus sign, Add New → Package
   
2. Name it Admin Adjustment → Set the price to -1, set the max purchase limit to the highest amount you would want to credit (ie - 1000). 
3. Create an Inventory Item: Add Item → Click New Item which changes it to an editable field → Label it Admin Adjustment → Hit Enter to save text → Save

 Do not move this item into the form - it stays in the Parts Bin column. This is so that it is only accessible to the Admin

Remove a Balance Due from displaying on Attendee's account:

• • Registrations Tab → Click Attendee's Name →
    Scroll to Packages and Payments →  Edit or Add Packages :
  • Select the Admin Adjustment Package → Enter Dollar amount →
     Click Save Packages
    

  This will display as Balance Due : $0.00 and the attendee will no longer show it on their Account:
  
  

  This is a better format than removing the packages, since the registration information will still be available for record keeping of what was originally ordered.