Search results for Attendee

136 articles found

• How does waitlisting work?

  Waitlist works by allowing attendees to register for an event, once a specific item has sold out. Once the item has sold out (if that item is set to allow waitlisting) a waitlist is started and the

• Packages and Inventory

  Perhaps the most key component of a registration, Packages and Inventory are the things you sell and how much you charge Features We have a two-tier system of packages and inventory which separate

• Managing Inventory

  First, head over to Event Settings → Form Builder Classic Form Builder: Package Entry Package Inventory is managed by clicking on a package or entry-package from the Parts Bin (Left pane) These will

• How to test registration prior to opening an event

  It's always a good idea to preview your event and test a few registrations before going live to make sure the form looks and behaves the way you anticipated. Preview the Form Go into the Settings of

• What are the changes to the parts bin?

  The parts bin may look different but it maintains all of the same functionality as the classic form builder. The main difference to the parts bin is that it is accessed by clicking Parts Bin instead

• Popular Event Template Overview

  Here is an overview of some of the most popular event templates in MSR, which can be found by creating a new event and selecting the "Clone Event or Template" option to start. Single Track Day Event:

• NEW FB - Why can't I see the information I want to collect in the Entry Product?

  NOTE: Classes, Groups, etc. have to be set up in your organization's settings and then selected in an event segment before you can choose it as part of an entry package. Classic Form Builder Make

• What are Event Questions

  Event questions collect arbitrary data from the user during registration. Anything that our system does not collect by default may be collected with one or more event questions. This data will be

• How to process online check-in

  The entire registration is loaded with a check-in widget at the top which provides helpful prompts, especially for less experienced registrars: Confirm the participant's identity, membership,

• Booking Fee FAQ

  Why is an attendee booking fee being introduced? Doesn't the percentage-based organizer service fee already capture inflation costs? First, we know that nobody likes prices going up, including us. We

• New FB - How do I sell credentials on my form?

  New Form Builder Note: This article applies to the MotorsportReg credential system. Your organization must be using the credential system for these options to appear. The MotorsportReg credentials

• How do I enforce Class/PAX combinations?

  Autocross/Solo Indexed Class Validation Autocross/Solo groups frequently use class modifiers to support indexed classes and PAX/RTP competition. We offer specialized support through two

• Update Event Organizer Contact Name and/or Email

  Club Profile → Contact Info   Update Name and/or Email Save This will update the name and email provided when an attendee clicks the contact host button from the advertisement page of your event.

• MSR Glossary

  Below is a list of frequently used MotorsportReg.com terms and what they mean. Please see Related Articles below for a deeper dive into each term. Have a suggestion for this page? Email us at

• NEW FB - Do I still need to create/use a segment?

  The answer is: most likely, yes! Segments allow you to break out information and entry lists for part of an event. It is helpful to think of segments in terms of your reporting needs. Here are some

• What are the benefits of the new form builder?

  Entry Products (formerly Assigners) We’re renaming assigners to Entry Products to make it easier to sell an entry to your event. An Entry Product sells an Entry to your event and collects all

• How do I sell credentials on my form?

  Note: This article applies to the MotorsportReg credential system. Your organization must be using the credential system for these options to appear. The MotorsportReg credentials system can now

• What reports do you have to export data to MyLaps Orbits?

  The most commonly used MyLaps Orbits reports are in the  Attendee + Assignments section of the reports. MyLaps Orbits Export - Timing and scoring data for MyLaps/AMB Orbits MyLaps Orbits Export - SCCA

• Student/Instructor Log Book

  Instructor or Participant Feedback For driving school programs, you can collect and record feedback from your instructors. Following an event, the administrative team enters the data into the system:

• How do I add entry information (class/group/number) to an existing registration?

  Entry information can be added to an existing registration when needed:  Go to Registrations and  Click on the attendee's name to pull up their registration Edit or Add New Assignment Enter the assign

• How to update entry product information collected (assigner)

  Edit the assigner to change the information you are capturing: Click on the Form Builder In the Parts Bin → click on the Entry Product Edit the information in the right-hand paneSave. The information

• New FB - What is an entry product and do I need one?

  If you want to sell an entry and have the attendee's names to show up on reports and the public attendee list, you need an entry product. Entry products enforcing pricing and inventory and collect

• Deleting/Restoring a Group or Class

  When you delete a group or class that has been used in a prior event, it goes to a table at the he bottom of the group/class list and has a link to restore that group/class if needed. When a

• How to apply a credit to an existing registration.

  While you are in the registration: Go to the Packages & Payments section and click the Credit Card link Scroll up to see the credit is automatically applied Scroll down and click the I'm done finish

• Text & Copy | How to update advertisement, event terms and confirmation email

  The four steps below of the registration process can be tailored per event: Advertisement - first page from your direct link or the calendar Pre-Registration Requirements - more details and

• Why can't I see the information I want to collect in the entry product?

  NOTE: Classes, Groups, etc. have to be set up in your organization's settings and then selected in an event segment before you can choose it as part of an entry package. Make sure you've first set up

• NEW FB - Why can't I see the information I want to collect in the entry product?

  NOTE: Classes, Groups, etc. have to be set up in your organization's settings and then selected in an event segment before you can choose it as part of an entry product. Make sure you've first set up

• How do I make payment optional?

  Using our deferred payment processing, you can occasionally allow attendees to register online but pay offline. The workflow is similar to making a hotel reservation: Set the event up for deferred

• How to Process Payment after updating a registration

  If you have updated an attendee's registration and they now have Monies Due, you can replicate the payment portion of the registration process to process they payment:  Select the Credit Card link (be

• How to get a financial report for my event

  Reports → Financials→ Event Transaction Report Choose an Event  Apply any filters and scroll down to View Report. The report is a good go-to report for all your needs as it allows you to see the event

• Lock Dates - How to prevent edits to specific packages and questions?

  To allow attendee's to edit their registration but prevent specific items from being edited on the form you'll want to: Turn post-reg editing on (basic settings page) Registration form → Select the

• New FB -Lock Dates - How to prevent edits to specific packages and questions?

  To allow attendees to edit their registration but prevent specific items from being edited on the form you'll want to: Turn post-reg editing on (basic settings page) Registration form → Select the

• What is an Event Segment?

  Segments allow you to break out information and entry lists for part of an event. It is helpful to think of segments in terms of your reporting needs. Here are some examples: You have a 2-day event

• Organizer Video Experience

  Index Login as an organizer/Switch Between Organizations Navigate the home page People's Tab Add New Events Event Settings Form Builder Registrations Tab Reports Organization Setting's Tab Video#1 -

• What reports do you have to export data for Autocross?

  The most commonly used autocross reports are in the   Attendee + Assignments section of  Reports. AxWare Event Export (PAX + Class) - Timing and scoring export for AxWare (current) AxWare Event Export

• How to merge duplicate accounts

  Members → Merge Duplicate Search for duplicate → Select/check duplicate accounts → View Selected Accounts Review to ensure they are the SAME person → Retain account with login info or the correct

• Where do I find SpeedWaiver event waivers?

  You can view an entire list of everyone who has signed waivers through SpeedWaiver directly in the Attendees list. Here's how it works: Column “Is waiver signed?” will display as “Signed” when a

• How to Create An Admin Package

  To remove the balance due from appearing on Attendee's accounts: Create an Admin Package: Locate the event from the Home or Events button located in your organization's black vertical navigation bar

• Password Protect Registration Page

  Partial Password Protect A neat hack sent in by PCA Northeast Region that protects a portion of the registration form with a password. It doesn't hide the options from the attendee but prevents them

• What are the premium plan features?

  The Premium Plan is full of many features to help you streamline your registration and increase participation. Below is a listing of a few of our most popular premium features: Online Payments The

• SCCA weekend memberships & electronic remittal

  We support the SCCA National web service which lets us send information back and forth between our systems. We use this for membership verification and remitting weekend memberships. Each weekend

• How do I use Google Analytics?

  If you are not yet a Google Analytics user, you can find additional information or sign up here. Premium and White Label plan customers can add their Google Analytics Web Property ID to track

• How to set license validations (SCCA)

  Validation rules can help enforce rules and policies. The "True if license in comma-delimited list" test will look up a license (currently only for SCCA until other clubs make this data available)

• How do I set validation rules to check for SCCA license types?

  Validation rules can help enforce rules and policies. The "True if license in comma-delimited list" test will look up a license (currently only for SCCA until other clubs make this data available)

• How to cancel your event

  On the Basic Settings page, on the right-hand side, under Manage, click Cancel: After completing the questions that follow, the system will automatically cancel your event. This will also trigger the

• Form Layout

  The middle form layout pane in the Form Builder controls the order and nesting of the registration form. Simply drag an item from the parts bin or reposition one within the form layout. The

• How to reopen a postponed or cancelled event

  If you cancel an event and now need to reopen it or reschedule it, here are some helpful tips to help you successfully move forward. First, determine which category your event falls into A: NO

• How to add a fee to a registration

  You can add, edit or updated packages to a registration by  Click on the Attendee's name to open the registration Edit or Add Package Enter a 1 in front of Price Adjustment

• How to delete a registration

  Click on the attendee's name Click registration status below the name Select "deleted" from the drop-down list → update. You are only able to delete a registration if there is no payment.

• How to approve registrations before processing payment

  Premium Plan customers can use this workflow: Set payment for the event to Deferred (that will collect the payment information, but not charge their credit card). You will be notified when registratio