When will I receive my first deposit?
All deposits are subject to a 3-day rolling reserve which means your deposit will include registration payments made from 3 days prior to your scheduled deposit date. Charges are grouped into deposits based on UTC/Greenwich Mean Time, so it's common for a charge to appear to have been processed one day earlier or later than in your local time zone.
Most banks will post received funds on the same day as they are received. On occasion, banks may take 2-3 additional days to post funds. You can view your current deposit schedule by going to Settings > Account Options > Bank Details > Schedule.
Your first deposit will be scheduled 3 days after your first registration payment and then daily going forward for funds collected 3 days prior.
Example: If your first registration was on Monday, your first deposit will be scheduled for Thursday. Your Friday deposit will include your registrations from Tuesday. You will continue to receive daily deposits for registrations taken 3 days prior.
Weekly deposits are scheduled every Monday and include registrations up through Thursday evening of the previous week (3 days prior to Monday).
Example: If your first registration is on Wednesday, it will be included in your first deposit on the following Monday. If your first registration is on Friday, it will have missed the Thursday cut-off date and will be included in your first deposit on the Monday of week 2.
Monthly deposits are scheduled for the first of the month and include registrations up through 3 days prior to the first of the month.
Example: If your first registration is on January 28th, it will be included in your first deposit on February 1st. If your first registration is January 29th, it will be past the 3-day rolling reserve for February 1st. Your first deposit will be March 1st.
Pending Funds (under Account Options)
The pending deposit are funds available for your next deposit. This number includes everything you've collected up to that day minus the rolling reserve and will grow until your next scheduled transfer (daily, weekly or monthly). The pending reserve are funds you've processed and will become available for deposit after the 3-day rolling reserve.
Once your first event processes registrations/credit card payments with MSR, the first successful payment made begins an automatic, mandatory waiting period of 14 days. Once the 14 days have passed, your first deposit is made according to your deposit schedule above. (For example: if your deposit schedule is on a weekly basis and the first payment was processed on the 1st of the month and it was a Thursday, the 14 day period ends on another Thursday. Because you're on a weekly schedule, the first deposit in your account would be the following Monday.)