MotorsportReg has partnered with Vertical Insure to offer event cancellation coverage when you register for your event on MotorsportReg.com.
What are the covered reasons for cancellation?
The most common reasons for cancellation are illness and injury. Additional covered perils are listed below. Specific details may vary based on your state of residence so please reference the insurance disclosure documentation and policy details.
- Illness
- Injury
- Severe Weather
- Transportation Breakdown
- Employment Terminated
- Job Relocation
- Jury Duty
- Military or First Responder Duty
- Pregnancy
- Adoption
- Uninhabitable Home
- Victim of Assault
- Terrorism
What is the duration of my policy?
Coverage starts the day after the policy is purchased. Any covered peril that occurs from that point until the beginning of the event would be covered.
How do I file a claim?
After purchase, you can create an account in the Vertical Insure customer portal at customers.verticalinsure.com. Be sure to use the email address that is associated with your policy when creating your account. The portal will display a full list of all of your active policies with links to file a claim. If you do not want to create a customer portal account, you can also access the claims portal through the confirmation email you received from Vertical Insure immediately after purchase. Search for “Vertical Insure” in your inbox or spam folders to locate this email. The claims portal will include a short submission form that may require supporting documentation to verify the claim (medical records, receipts, or other relevant documents). If you have any questions regarding the claims process, please reach out to us at support@verticalinsure.com.
How are claims handled and when will I receive an answer?
Claims are promptly acknowledged and assigned to a claims examiner. The actual time to resolve a claim depends upon its complexity and the level of documentation required. Any questions about your policy, coverage, or a submitted claim can be directed to the Vertical Insure customer support team at support@verticalinsure.com.
Where can I find my policy/certificate ID or number?
The Vertical Insure customer portal contains all policy information, including your policy ID/Number. Create your free customer portal account at customers.verticalinsure.com. After purchasing a policy, the policyholder also receives an email from Vertical Insure which includes the policy ID/Number. The email address will be the one associated with your registration. Please search your inbox (search “Vertical Insure”) or check your spam folders for the email. Or you can send a request to support@verticalinsure.com using the email address associated with your registration and policy.
I don't remember if I chose event cancellation insurance upon checkout. How do I know if I did?
You can see if your event has a policy on it from your dashboard:
You can also see your event cancellation policy confirmed on your event receipt:
Can I cancel my policy?
If you are not satisfied with the product for any reason, the policyholder has the option to cancel the policy within ten (10) days of the initial purchase date. If cancellation is requested within those 10 days, Vertical Insure will process the cancellation of the policy and refund the premium in full, as long as you have not filed a claim. Policy cancellation requests should be submitted to support@verticalinsure.com.
Eligibility
Eligibility for cancellation insurance is controlled by Vertical Insure - if a quote shows during your checkout session, you are eligible.
MSR settings have cancellation insurance excluded if the registration status is On-Hold or Waitlisted, or if Deferred Payment is set to ON for that event.