Search results for Attendees

134 articles found

• Deleting/Restoring a Group or Class

  When you delete a group or class that has been used in a prior event, it goes to a table at the he bottom of the group/class list and has a link to restore that group/class if needed. When a

• How do attendees access profile questions?

  Profile questions are presented to returning users who haven't logged in within the past 90 days when they register for their next event. If a user returns in the meantime, they can find the profile

• My cloned event has last year´s attendees

  The registrations/attendee list is not something that is copied over when you clone an event. Since you are seeing attendees listed, it is likely that just the dates of the existing event were changed

• Sorting by Column - Attendees & Entries

  Are you looking to sort and categorize your attendees, perhaps what class or group they are participating in? Our batch dashboards (aka Registrations > Attendees and Entries) screens can do exactly

• How to see what your attendees paid for

  The Ordered Inventory report in the Attendee section of reports will give you a rundown of who purchased what: Event → Registrations →Reports →Attendee section →Ordered Inventory

• How to make batch updates to attendees (class,group,number)

  Registrations → Entries link Filter at the top (optional) Use the drop down next to each attendee to update the desired field (group, class, number etc)

• How to send an email to your attendees

  Event → Registrations → Email/Text Blaster Change any of the filtering options and click Compose Message Enter the Subject and your email content Send Message Now. Note: Only staff and eventmasters

• How do I make the list of attendees visible?

  The public Entry List is customizable and by default will show the attendees name and vehicle information to registered attendees. To share this information with the public Event Settings → Entry

• Why are you sending emails to my attendees for payment?

  When payments fail, we follow up on your behalf to automatically resolve the outstanding balances which is a process known as "dunning". Here´s how it works -- anytime an account on file is declined,

• Why does my member report show more attendees than my event?

  There are two different classifications of the people in your organization:  your member database (people subscribed to your organization) and attendees that have registered for your events. A person

• Why are attendees missing from reports or the public entry list?

  CLASSIC FORM BUILDER: If you have attendees missing from your public entry list or reports, the most common culprit is that they do not have a segment assigned to them. This can be resolved in a

• Why does my dashboard show more entries than my reports or public attendees list?

  There are a few different reason your dashboard may be showing more entries than your reports or public attendee list. Below are links to each troubleshooting topic related to this issue. Causes for

• Attendee Types

  Attendee types are added to a registration and will impact Instructor assignments for a specific event. The instructor must register for the event before the Attendee type can be added. If you Copy

• Admit a waitlisted attendee

  Event → Registration→Waitlist Select the attendee(s) you'd like to move off of the waitlist by checking the box in front of their name Choose Attendee Status→ Confirmed→ Update This will switch the

• How to change an attendee´s registration status

   Select the Event → Registrations Click on the attendee's name to open up their registration Click on the registration status below the attendee's name Select the status from the drop-down list then c

• How to Update an Attendee's registration

  While you are in the attendee's registration Packages & Payments → Edit or Add Packages  Make the changes Save Packages

• How do I refund an attendee?

  Online refunds back to the original form of payment are easy and free!  In the Payment section of the attendee's registration: Click the Refund button to the bottom right Enter the amount you want to

• What happens when an attendee cancels?

  When someone cancels online, the system changes their registration status, puts a note in their registration (in the General Reg section) and sends an email to you. It does NOT refund them. We leave

• What happens if I blacklist an attendee?

  If an attendee is blacklisted with your organization they will no longer be able to register for your events. If they try to register, they will get the notice below: Blacklisting will only blacklist

• How to locate an attendee's MotorsportReg account

  New Navigation When a participant has an existing MotorsportReg.com account but you can't see it, you can "promote" these accounts to your organization's database. Go to People (in the left settings)

• How does an attendee view their membership expiration date?

  Drivers, riders and attendees can view their membership expiration date under:  My Account → Edit My Information →  Club Memberships  Find Club →  Edit  The expiration date will appear next to their m

• How to send an email confirmation to an attendee

  While you are in the attendee's registration Click on the registration status icon below the attendee's name Check the box to re-send receipt Click the update button. If you have manually registered

• How to redeem a discount code for an attendee

  Open the attendee registration → scroll down to Packages & Payments Use the Offline Payment choice to add the discount or credit Fill in the details and Save Payment. The attendee's packages and

• How to manually reserve a permanent number for an attendee

  Settings → Permanent Numbers  Assign Numbers  Search for the attendee, click on their name once it appears →  Enter their number →  Add 

• How to give an attendee a credit on their account

  While you are in an attendee's account, you can give them a payment credit that can be applied to future events: 1. Scroll down until you see these 3 tabs on the left-hand side 2. Click on Payment Cre

• How to put a future credit on an attendee's account

  Instead of a refund, you can give an attendee an in-system payment credit to be used exclusively for future events with your organization. Valid credits will be automatically applied at the time of re

• How do I send text messages?

  There are two ways you can send text messages using the Text Message Blaster app–through any batch list or from the Email/Text blaster screen. Sending text messages from batch lists Select any number

• How to copy/move an attendee from one event to another

  ​Open the attendee's registration → gear icon (next to name) → Copy/move registration. Select the target event to copy/move to → Select preferred Action → Choose the registration status → Add a note

• How to cancel your event

  On the Basic Settings page, on the right-hand side, under Manage, click Cancel: After completing the questions that follow, the system will automatically cancel your event. This will also trigger the

• How does waitlisting work?

  Waitlist works by allowing attendees to register for an event, once a specific item has sold out. Once the item has sold out (if that item is set to allow waitlisting) a waitlist is started and the

• How do I make payment optional?

  Using our deferred payment processing, you can occasionally allow attendees to register online but pay offline. The workflow is similar to making a hotel reservation: Set the event up for deferred

• How to reopen a postponed or cancelled event

  If you cancel an event and now need to reopen it or reschedule it, here are some helpful tips to help you successfully move forward. First, determine which category your event falls into A: NO

• How to issue credits in bulk

  First, put all registrations in a canceled status:  Event → Registrations → Attendees Check the box to the left of the Choose Attendee Status box to select all of the registrations Select Cancelled fr

• At the track registration

  As long as you have an internet connection, you can process registrations at the track. You have 2 options: You can provide computers/tablets/phones to allow attendees to register themselves. You can

• Where do I find SpeedWaiver event waivers?

  You can view an entire list of everyone who has signed waivers through SpeedWaiver directly in the Attendees list. Here's how it works: Column “Is waiver signed?” will display as “Signed” when a

• MSR Glossary

  Below is a list of frequently used MotorsportReg.com terms and what they mean. Please see Related Articles below for a deeper dive into each term. Have a suggestion for this page? Email us at

• How does the co-driver picker work? (Long Doc)

  Co-Driver Pickers are a Premium Plan feature that allow participants to share vehicles and form teams. Placing a Co-Driver Picker on your registration form will allow one attendee to pick another to

• Live Query - How to pull a report on one item

  A live query is flexible and let's you select just the club, event and vehicle questions you want, rather than giving you the whole list of questions in the output.  Event → Reports → Create a new cus

• New FB - How do I force an attendee to choose one option?

  There are a few different ways to force an attendee to choose one option: Option 1: Collections (Pick one) Option 2: Validation Rules Collections → Edit → Rules → Custom Rules → Add Option 3:

• New FB - How do I force an attendee to choose multiple options?

  There are a few different ways to force an attendee to choose more than one option: Option 1: Collections (pick many) Option 2: Questions (short and long text options only)

• How do I process deferred payments?

  You can charge individual attendees by clicking the green charge my account button in the payment section of their registration.  Or, follow these steps to charge them all at once:  Go to the Event → 

• Results - How is my driving?

  Show your participants how they did in the event by sharing Results to the Event Dashboard. Here is a how-to for taking your entry list and creating a results page: 1. Gather entries from

• What kind of reporting do you have?

  The majority of the reports in our system are formatted like a spreadsheet with rows and columns for information. These reports can be customized, filtered, exported and saved by. We have over 50

• New FB -Lock Dates - How to prevent edits to specific packages and questions?

  To allow attendees to edit their registration but prevent specific items from being edited on the form you'll want to: Turn post-reg editing on (basic settings page) Registration form → Select the

• Booking Fee FAQ

  Why is an attendee booking fee being introduced? Doesn't the percentage-based organizer service fee already capture inflation costs? First, we know that nobody likes prices going up, including us. We

• How season registration works

  You set up one event with all of the events listed in it (with a segment and assigner for each event as well as an assigner for the whole season). Attendees can register for the whole season, each

• Self-Service Memberships and Licenses

  When using MotorsportReg credentials, you will be able to display credentials to your participants. To enable this feature go to Settings > Tools > Membership & Credentials. Admins with Write

• How to clone an event

  Got a good thing going - why not use it as the starting point for your next event? Jumpstart your event set-up by cloning an existing one: Events → Add new event → Clone Event or Template In the

• Managing Inventory

  First, head over to Event Settings → Form Builder Classic Form Builder: Package Entry Package Inventory is managed by clicking on a package or entry-package from the Parts Bin (Left pane) These will

• Managing Accounts/Teams (Parent/Child Accounts)

  Setting Up Teams in MSR via MSR's Parent/Child Feature Every attendee begins by creating a profile in MSR that is used to register for events and contains their racing history. If an attendee has a