Search results for Attendee

136 articles found

• Instructor Assignments

  Scenario: Need to assign student(s) to instructors for an event. Option 1: Single Student per Instructor. All groups and classes must be in a single segment. All Instructors need the Instructor

• How to manually register someone

  On the Registration side of the event → Add new attendee link ("+" on right-hand side) Start typing in the attendee's name or email address in the search box → Select their name from the drop-down

• How do I refund an attendee?

  Online refunds back to the original form of payment are easy and free!  In the Payment section of the attendee's registration: Click the Refund button to the bottom right Enter the amount you want to

• How do I get guest names on reports and the public entry list?

  An attendee's name is pulled from their profile record, requiring each person to register for the event. If guests are not required to register, their name can not be displayed on the entry list. If

• How to create and update a segment

  Event → Settings → Event Segments → Add new Segment Optionally enter a number configuration, and specify the classes, class modifiers (PAX), and groups and Save. To update a segment, simply open an

• Sorting by Column - Attendees & Entries

  Are you looking to sort and categorize your attendees, perhaps what class or group they are participating in? Our batch dashboards (aka Registrations > Attendees and Entries) screens can do exactly

• Registration status, what do they mean?

  Registration status, also displayed as Attendee status, helps quickly identify information about a specific registration. Attendee Status Graphics Confirmed. Someone has reviewed and confirmed this

• How to Update Email Notifications (on Join, on Reg, on Payment)

  Settings → Account Options Add email to desired notifications Update Options. Registration and Cancellation notices by default will be sent to the contact listed under Settings → Contact Info. You

• Attendee Types

  Attendee types are added to a registration and will impact Instructor assignments for a specific event. The instructor must register for the event before the Attendee type can be added. If you Copy

• Remove / Disable the Entry List

  You can disable the public EntryList and have nothing visible to anyone. Uncheck all of the registration statuses at the top of the page Optionally add a status message to avoid confusion Save.

• Admit a waitlisted attendee

  Event → Registration→Waitlist Select the attendee(s) you'd like to move off of the waitlist by checking the box in front of their name Choose Attendee Status→ Confirmed→ Update This will switch the

• What happens when an attendee cancels?

  When someone cancels online, the system changes their registration status, puts a note in their registration (in the General Reg section) and sends an email to you. It does NOT refund them. We leave

• What happens if I blacklist an attendee?

  If an attendee is blacklisted with your organization they will no longer be able to register for your events. If they try to register, they will get the notice below: Blacklisting will only blacklist

• How does an attendee view their membership expiration date?

  Drivers, riders and attendees can view their membership expiration date under:  My Account → Edit My Information →  Club Memberships  Find Club →  Edit  The expiration date will appear next to their m

• How to send an email confirmation to an attendee

  While you are in the attendee's registration Click on the registration status icon below the attendee's name Check the box to re-send receipt Click the update button. If you have manually registered

• How to redeem a discount code for an attendee

  Open the attendee registration → scroll down to Packages & Payments Use the Offline Payment choice to add the discount or credit Fill in the details and Save Payment. The attendee's packages and

• How to manually reserve a permanent number for an attendee

  Settings → Permanent Numbers  Assign Numbers  Search for the attendee, click on their name once it appears →  Enter their number →  Add 

• How to give an attendee a credit on their account

  While you are in an attendee's account, you can give them a payment credit that can be applied to future events: 1. Scroll down until you see these 3 tabs on the left-hand side 2. Click on Payment Cre

• How to copy/move an attendee from one event to another

  ​Open the attendee's registration → gear icon (next to name) → Copy/move registration. Select the target event to copy/move to → Select preferred Action → Choose the registration status → Add a note

• New FB - How do I force an attendee to choose one option?

  There are a few different ways to force an attendee to choose one option: Option 1: Collections (Pick one) Option 2: Validation Rules Collections → Edit → Rules → Custom Rules → Add Option 3:

• New FB - How do I force an attendee to choose multiple options?

  There are a few different ways to force an attendee to choose more than one option: Option 1: Collections (pick many) Option 2: Questions (short and long text options only)

• How to Update an Attendee's registration

  While you are in the attendee's registration Packages & Payments → Edit or Add Packages  Make the changes Save Packages

• How to locate an attendee's MotorsportReg account

  New Navigation When a participant has an existing MotorsportReg.com account but you can't see it, you can "promote" these accounts to your organization's database. Go to People (in the left settings)

• How to change an attendee´s registration status

   Select the Event → Registrations Click on the attendee's name to open up their registration Click on the registration status below the attendee's name Select the status from the drop-down list then c

• How do attendees access profile questions?

  Profile questions are presented to returning users who haven't logged in within the past 90 days when they register for their next event. If a user returns in the meantime, they can find the profile

• How to put a future credit on an attendee's account

  Instead of a refund, you can give an attendee an in-system payment credit to be used exclusively for future events with your organization. Valid credits will be automatically applied at the time of re

• How to see what your attendees paid for

  The Ordered Inventory report in the Attendee section of reports will give you a rundown of who purchased what: Event → Registrations →Reports →Attendee section →Ordered Inventory

• My cloned event has last year´s attendees

  The registrations/attendee list is not something that is copied over when you clone an event. Since you are seeing attendees listed, it is likely that just the dates of the existing event were changed

• How to send an email to your attendees

  Event → Registrations → Email/Text Blaster Change any of the filtering options and click Compose Message Enter the Subject and your email content Send Message Now. Note: Only staff and eventmasters

• How to make batch updates to attendees (class,group,number)

  Registrations → Entries link Filter at the top (optional) Use the drop down next to each attendee to update the desired field (group, class, number etc)

• How do I make the list of attendees visible?

  The public Entry List is customizable and by default will show the attendees name and vehicle information to registered attendees. To share this information with the public Event Settings → Entry

• SpeedWaiver Guests vs Participants

  Participants: On the Attendee tab, the registrant is shown as an "attendee" under the Participant Category column, because they logged into their profile and registered for the event. SpeedWaiver

• Managing Accounts/Teams (Parent/Child Accounts)

  Setting Up Teams in MSR via MSR's Parent/Child Feature Every attendee begins by creating a profile in MSR that is used to register for events and contains their racing history. If an attendee has a

• Why are you sending emails to my attendees for payment?

  When payments fail, we follow up on your behalf to automatically resolve the outstanding balances which is a process known as "dunning". Here´s how it works -- anytime an account on file is declined,

• Why does my member report show more attendees than my event?

  There are two different classifications of the people in your organization:  your member database (people subscribed to your organization) and attendees that have registered for your events. A person

• Why are attendees missing from reports or the public entry list?

  CLASSIC FORM BUILDER: If you have attendees missing from your public entry list or reports, the most common culprit is that they do not have a segment assigned to them. This can be resolved in a

• How Minor SpeedWaivers Work

  The Attendee's Point of View The below roadmap is provided to indicate what an attendee will expect to see when utilizing SpeedWaiver for a Minor waiver. The attendee may be sent a link via email

• Why does my dashboard show more entries than my reports or public attendees list?

  There are a few different reason your dashboard may be showing more entries than your reports or public attendee list. Below are links to each troubleshooting topic related to this issue. Causes for

• How to sign in as an administrator/event organizer

  Your login credentials (username & password) are the same whether you are logging in as administrator or an attendee, the only difference is where you log in. Use the Organizer Dashboard link to the

• Member Types - What are they and How do I use them

  Member types are useful for segmenting your participants. You can use member types to: Filter reports Send targeted emails Limit the visibility of options on the registration form IN THIS ARTICLE

• New FB - Collections: What are they?

  Collections (formerly known as groups and branches) allow you to offer the attendee options to pick "one of" or "many" of something you're offering. Select Parts Bin in the form layout Add new part →

• How to issue credits in bulk

  First, put all registrations in a canceled status:  Event → Registrations → Attendees Check the box to the left of the Choose Attendee Status box to select all of the registrations Select Cancelled fr

• Post Registration Editing

  There are times when registrations may need to be edited. Event organizers always have the ability to edit/update an attendee's registration. They may additionally configure the event so that

• Self-Service Memberships and Licenses

  When using MotorsportReg credentials, you will be able to display credentials to your participants. To enable this feature go to Settings > Tools > Membership & Credentials. Admins with Write

• Error messages and system notifications

  This doc will cover a few of the error messages you may encounter as you make adjustments to your events. These notifications help prevent mistakes and are typically a quick fix to resolve. Common

• At the track registration

  As long as you have an internet connection, you can process registrations at the track. You have 2 options: You can provide computers/tablets/phones to allow attendees to register themselves. You can

• Returning Event Organizers

  Returning Event Organizers The below information provides an overview of the settings you need to review and highlights the areas you may need to update when creating your new events. It will walk

• How does the co-driver picker work? (Long Doc)

  Co-Driver Pickers are a Premium Plan feature that allow participants to share vehicles and form teams. Placing a Co-Driver Picker on your registration form will allow one attendee to pick another to

• How to manage a membership event

  This is the workflow for manual membership processing:  The attendee registers for your membership event to purchase/renew their membership and this triggers an email to the registrar. The registrar r

• How do I stop the collection emails from going out?

  Charges that fail to go through are put in a dunning queue that is shown on the top of the Payments screen. You can remove an attendee from receiving the dunning emails: Event → Registrations →